Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
The usual process
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
Before you decide
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Get more than one quote. Comparing estimates helps you spot outliers.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Licensing varies by state.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
How to prepare your request
- What you need done and when.
- Anything that went wrong with a past provider, so we can avoid repeats.
- The best way and time to reach you.
- Your budget range, if you have one.
- Your address or nearest cross streets so the request reaches someone local.
Red flags to watch for
- Many short reviews with no details about the job.
- Prices far below every other quote.
- No license or insurance where one is required.
- Reviews that are all posted in a short burst.
- Pressure to decide immediately.
Questions worth asking
- How do you handle problems after the job is done?
- What warranty do you offer?
- When could you start, and how long will it take?
- Can you share references from recent, similar jobs?
- Are you licensed and insured for this work?
- Is the estimate written and itemized?
Frequently asked
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
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- Finding a Good Roofer: Choosing a roofer.